CodesAndCommentsExpanded

Uses the Component:CodesAndCommentsExpandedType

The CodesAndCommentsExpanded component contains information about codes associated with part failures, customer compliants, service codes etc. along with descriptions of those codes and various technician notes.

Fields and Components

Table 6.81. Fields and Components

Name Description Occurrence Type Data Type User Notes
CauseCode

Manufacturer assigned reason the part failed

0..1Field udt:CodeType  
CauseDescription

Dealer explanation of vehicle malfunction cause

0..*Field udt:TextType  
ComplaintCode

Customer complaint category

0..1Field udt:CodeType  
ComplaintDescription

Customer explanation of vehicle malfunction

0..*Field udt:TextType  
CorrectionDescription

Dealer explanation of vehicle repair

0..*Field udt:TextType  
TechnicianNotes

Free form technician comments

0..1Field udt:TextType  
MiscellaneousNotes

Free form miscellaneous comments

0..1Field udt:TextType  
JobDenialCode

Dealer / Manufacturer defined code identifying the reason the customer denied service on a repair order line

0..1Field udt:CodeType  
JobDenialDescription

Text description of the reason a customer denied service on a repair order line

0..*Field udt:TextType  
ComplaintPriorityString

Priority from customer's view for specific complaint.

0..1Field qdt:StringType  
ComplaintCodeTypeString

Type of problem as related to the CustomerComplaintCode.

0..1Field qdt:StringType  
VehicleConcernQuestionAnswer

Questions and Answers related to Service Appointment

0..*ComponentVehicleConcernQuestionAnswerType 
DefectCode

Manufacturer assigned code that defines failed component that caused the claim

0..1Field udt:CodeType  
ConditionCode

The condition code for the causal part. Defines the type of failure the technician identified for the causal part.

0..1Field udt:CodeType  
CausalPartIndicator

Indicates this part was determined to be the causal part for the concern.

0..1Field udt:IndicatorType  

Sample XML

The XML Sample provided here is an approximation of the generated XML for this component. Not all of the fields are required for implementation.

Example 6.81. CodesAndCommentsExpanded

<CodesAndCommentsExpanded>
     <CauseCode>......</CauseCode>     [0..1]
     <CauseDescription>......</CauseDescription>     [0..*]
     <ComplaintCode>......</ComplaintCode>     [0..1]
     <ComplaintDescription>......</ComplaintDescription>     [0..*]
     <CorrectionDescription>......</CorrectionDescription>     [0..*]
     <TechnicianNotes>......</TechnicianNotes>     [0..1]
     <MiscellaneousNotes>......</MiscellaneousNotes>     [0..1]
     <JobDenialCode>......</JobDenialCode>     [0..1]
     <JobDenialDescription>......</JobDenialDescription>     [0..*]
     <ComplaintPriorityString>......</ComplaintPriorityString>     [0..1]
     <ComplaintCodeTypeString>......</ComplaintCodeTypeString>     [0..1]
     <VehicleConcernQuestionAnswer>......</VehicleConcernQuestionAnswer>     [0..*]
     <DefectCode>......</DefectCode>     [0..1]
     <ConditionCode>......</ConditionCode>     [0..1]
     <CausalPartIndicator>......</CausalPartIndicator>     [0..1]
</CodesAndCommentsExpanded>