Standards for Technology in Automotive Retail
VoIP is technology that allows two-way voice communications over an IP data network such as the Internet, enterprise IP connections, WANs or LANs. Traditional phone equipment can be hooked up to specialized devices which connect to the Internet or dedicated IP network. Voice calls are converted into data packets and sent to a VoIP service provider who converts them back and routes the calls to the Public Switched Telephone Network (PSTN). VoIP service may allow businesses to reduce or augment traditional local and long-distance voice services. Intra-company voice calling can be setup in a similar fashion via an IP based WAN without the need for PSTN connections or VoIP service providers. VoIP has the potential to offer substantial discounts for voice services. (VoIPReview)
Less Expensive Phone Service - there is significant savings over traditional services.
Affordable Long Distance and International Calling - long distance is included in most plans and international calls are at a nominal rate.
Free Calling Features - including voice mail, caller ID, call conferencing, call waiting and call forwarding. VoIP users can have their voice mail messages e-mailed to them for easy playback and referencing. Also, consumers can adopt virtual numbers so local numbers can be created from remote places
Convenience - customers have the ability to track their call activity, manage voice mail, view billing information, and change account information online at their convenience, 24 hours a day, 7 days a week.
Mobility - most VoIP providers allow users to take their VoIP service with them anywhere in the world. With a high-speed Internet connection and the VoIP phone adapter, callers can place and accept VoIP calls from any location at any time at no additional charge.
Some VoIP services don't function during power outages without battery backup.
Some VoIP subscribers must manually enter their current address to be identified by a 911 dispatcher.
Poor broadband Internet connections can cause call quality problems.
Great care should be taken when choosing a VoIP provider. There are two key considerations that outweigh cost factors:
Performance - VoIP services provided by cable and telephone companies run over proprietary networks and therefore have less data packet interference and may have fewer problems.
Service - many of the very low cost providers only provide customer service by phone. It may be wise to pay a little more to have technical support that is available to come out and diagnose problems on-site.