Standards for Technology in Automotive Retail

 
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Appendix B. Checklists

Table B.1. Client Hardware Requirements

ElementDescriptionReferenceFrequency
Media player plug-inPeriodically review browser versions and associated media player plug-in. Browser have configuration tools to view the plug-in installed on a particular PCChapter 12, MULTIMEDIA DELIVERYEvery 6 months
Firewall rule setsReview Firewall rule sets for appropriate access to Web Sites and Content Delivery Networks. Blocking rule sets can limit access to particular sites or networks.Chapter 11, DEALER DESKTOP MANAGEMENT 
Switched LAN wiring infrastructureReview internal LAN wiring infrastructure for future upgrade to switched LAN capability. Deployment of a dealer switch LAN reduces the impact of network congestion when bandwidth intensive media is delivered to a desktop application or interactive applianceReview OEM Specific Addendum for requirementsAs Necessary
Desktop RequirmentsReview Content Delivery desktop requirements for support of required codec’s or players e.g. MPEG-4 codec using Windows Media Player and other encoding formats for video programming, as well as MP3 for musicReview OEM Specific Addendum for Codec and Player requirementsAs Necessary

Table B.2. Multimedia Delivery

ElementDescriptionReferenceFrequency
PC SpecificationsCheck PC processor, memory and hard drive specifications meet OEM requirements Three year lifespan is typical
Server SpecificationsCheck the PC/Server processor, memory and driver specifications to meet OEM requirements  
PC ProcurementCheck OEM or VARs for offeringsOEM AddendumAs Required
UPS/Surge ProtectorUse a UPS to eliminate power fluctuations and prolong the lifespan of hardware. Surge protectors control power spikes but do not address low power brownout conditionsOEM AddendumReview UPS and surge protector warranty coverage
Flat Panel MonitorCheck for digital video interface (DVI) option if using flat panel displays.OEM AddendumAs Required
Warranty ServiceCheck for service contracts with a same-day on-site repair option to minimize business interruptionsCheck OEM or VAR offeringAs Required
Anti-Virus softwareCheck OEM for offeringsChapter 11, DEALER DESKTOP MANAGEMENTYearly subscription renewal is typical and daily software updates are recommended
Browser SoftwareUsed to connect to the Internet and OEMChapter 11, DEALER DESKTOP MANAGEMENTUpdate service packs and security patches as required
Operating System(Windows 2000, XP etc)Check OEM for supported versions Update service packs and security patches as required

Table B.3. Dealership Network Infrastructure

ElementDescriptionReferenceFrequency
Wiring StandardsCritical for reliable LAN operationsChapter 3, NETWORK DESIGN FRAMEWORKWhen upgrading dealership IT infrastructure
Wireless LANAllows LAN activity without physical wiringChapter 6, WIRELESS NETWORKSWhen upgrading dealership IT infrastructure for wireless support
Design FrameworkProvide solid LAN backbone and Internet connection Chapter 3, NETWORK DESIGN FRAMEWORKWhen upgrading dealership IT infrastructure
Virtual Local Area Network (VLAN)To access applications or data from dissimilar LAN segments (dealer, OEM, RSP)Chapter 5, PRIVATE AND VIRTUAL PRIVATE NETWORKSWhen upgrading dealership IT infrastructures
Private and Virtual Private NetworkPrivate circuits connecting two or more locations Chapter 5, PRIVATE AND VIRTUAL PRIVATE NETWORKSWhen upgrading private network configurations
Multi-Building/Location Network Leverage common IT functions from multiple buildings and locationsChapter 2, TRADITIONAL NETWORK INFRASTRUCTUREWhen consolidating multiple locations
Multi-OEM EnvironmentUse a network switch to manage trafficChapter 2, TRADITIONAL NETWORK INFRASTRUCTUREWhen upgrading support for OEM or RSP
Web-CachingTemporary storage of frequently accessed Web sites Chapter 3, NETWORK DESIGN FRAMEWORKWhen upgrading Internet connectivity

Table B.4. Internet Access Methods

ElementDescriptionReferenceFrequency
Dial UpInternet connectivity that requires a modem and telephone lineOEM AddendumThis should be used for limited internet usage.
ISDNInternet connectivity that requires a digital modem and a digital telephone line.OEM AddendumThis should be used for limited internet usage. This connection should be used as a last option.
Frame RelayInternet connectivity that can be configure for direct internet access or directly to a vendorOEM AddendumCan be configured for a small or large amount of internet usage.
Cable ModemInternet connectivity that is provided by a Cable Company. SLA should be applied for a business connectionOEM AddendumCan be configured for a small or large amount of internet usage.
DSLInternet connectivity that is provided by a Telephone Company. SLA should be applied for a business connection OEM AddendumCan be configured for a small or large amount of internet usage.
SatelliteInternet connectivity that should be used as a last option only. This solution usually has latency issues.OEM AddendumLatency is an issue for small interactive transfers. Should only be used where no other option is available or as a backup connection.
WirelessWireless Internet connectivity. Coverage is limited throughout the USOEM AddendumVery limited coverage in the US. Requires Line of Site.

Table B.5. Dealership Security

ElementDescriptionReferenceFrequency
FirewallsDevices or software that allow or block traffic based on rulesChapter 7, DEALERSHIP SECURITYThis device or software should always be kept up to date with the latest code or software version
Personalized Firewall SoftwareSoftware that resides on a PC or laptop to monitor and/or block malicious trafficChapter 7, DEALERSHIP SECURITYThis device or software should always be kept up to date with the latest code or software version
Demilitarized Zone (DMZ)A security configuration that separated internet facing devices from the dealership’s internal networkChapter 7, DEALERSHIP SECURITYSecurity audits should be performed every 6 months to determine if there are any new vulnerabilities or patches.
Proxy ServersA device that accesses the internet instead of the PC or laptop to provide protection for the dealer’s internal LANChapter 7, DEALERSHIP SECURITYProxy server software should be kept to the current version to keep up to date with the latest security vulnerabilities and patches.
Intrusion Detection SoftwareDevices or software that monitor and takes action traffic based on rulesChapter 7, DEALERSHIP SECURITYIDS MUST be updated to the latest version to allow for new security vulnerabilities to be recognized
Anti-Virus ProtectionSoftware that sits on a PC or Servers that monitors files and folders for VirusesChapter 7, DEALERSHIP SECURITYAnti-Virus software MUST be kept up to date as new viruses are appearing every day
Wireless LAN SecurityWireless security that is implemented to protect the dealer’s wireless network.Chapter 6, WIRELESS NETWORKSWireless Security should be always maintained to the current standards to ensure the dealer’s wireless network is protected
Attack RecoveryA plan to implement if the dealer’s security is compromised Chapter 7, DEALERSHIP SECURITYWhen any change is implemented in the dealer’s network, the plan MUST be updated to address these changes
PoliciesSecurity Policies MUST be written to enforce all security measures in a dealership.Chapter 7, DEALERSHIP SECURITYWhen any change is implemented in the dealer’s network, the policy MUST be updated to address these changes
Physical SecurityEnsure that you have the proper physical security measures in place to protect your information.Chapter 7, DEALERSHIP SECURITY